Privacy Policy

PRIVACY POLICY

Lash and Brows Interface

Introduction: Our website address is: https://lashbrowinterface.com.au

Lash and Brows Interface is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). Please read this Privacy Policy carefully. By accessing and using our website and services, you acknowledge that you have read and understood this Privacy Policy.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Contact Information: Your name, email address, phone number, and mailing address

• Service Information: Details about the services you have used or wish to use, such as lash extension or brow services, service dates, and preferences

• Health Information: Information about allergies, skin sensitivities, or other health conditions relevant to the provision of our services

• Payment Information: Payment method details, billing addresses, and transaction history

• Account Information: Username, password, and account preferences

• Communications: Records of communications between you and us, including emails, messages, and customer service interactions
• Technical Information: IP address, browser type, device identifiers, operating system, and pages visited Cookies and Tracking Data: Information collected through cookies, web beacons, and similar technologies

What Personal Information We Collect

We collect personal information that you voluntarily provide to us, as well as information collected automatically through your use of our services. The types of personal information we may collect include:

• To provide and improve our services, including scheduling appointments, processing payments, and delivering customer support

• To communicate with you regarding your appointments, services, and account

• To send promotional materials, newsletters, and special offers (with your consent)

• To maintain and protect the security of our services
• To analyze service usage and improve user experience

Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

• Service Providers: To third parties who provide services on our behalf, such as payment processors, appointment scheduling platforms, email service providers, and data hosting providers.
• Legal Requirements: When required by law or when we reasonably believe disclosure is necessary to comply with legal obligations, court orders, or government requests.
• Business Transfers: In connection with the sale, merger, or restructuring of our business.
• With Your Consent: Where you have explicitly consented to the disclosure of your personal information.

Data Security

We are committed to protecting your personal information from unauthorized access, disclosure, alteration, and destruction. We implement a range of technical, physical, and organizational security measures, including:

• Encryption of sensitive data during transmission and storage.
• Secure password protection for user accounts.
• Regular security audits and monitoring.
• Limited access to personal information on a need-to-know basis.
• Secure disposal of personal information when no longer required.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with applicable laws.

• Customer service records for one year.
• Payment and transaction records for one year.
• Marketing communication preferences indefinitely unless you opt out.

Once information is no longer required, we will securely delete or de-identify it.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies are small files stored on your device that contain information about your browsing activity.

We use cookies for the following purposes:

• Essential Cookies: To enable website functionality and security.
• Analytical Cookies: To analyze how users interact with our website and improve performance.
• Marketing Cookies: To deliver personalized advertisements and track marketing effectiveness.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

Your Privacy Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request correction of inaccurate or outdated information.
• Right to Deletion: You may request deletion of your personal information where applicable.
• Right to Opt Out: You may opt out of receiving marketing communications at any time.

How to Exercise Your Privacy Rights

To exercise any privacy rights outlined above, please contact us using the details provided below. We may require verification of your identity before processing your request.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to external websites, and we encourage users to review the privacy policies of any third-party sites they visit.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our privacy practices, please contact us:

Lash and Brows Interface
Email: info@lashbrowinterface.com
Phone: +61 498 612 352
Address: Unit 12/36 Badham St, Dickson ACT 2602, Australia

Complaints and Resolution

If you believe we have breached your privacy or mishandled your personal information, you may lodge a complaint with us. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be published on this page.

Handling of Sensitive Information

We recognize that certain health-related information, such as allergies or skin conditions, may be considered sensitive information under Australian privacy laws.

We only collect sensitive information when necessary to safely provide our beauty services and with your consent. Sensitive information is never used for marketing purposes or disclosed without your permission unless required by law.

© 2026 Lash and Brows Interface. All rights reserved.